Emerson Cutler Majestic Theatre

Accessibility Information

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  Accessible Parking

  Vehicles displaying a valid ADA placard can find accessible parking spaces directly around the corner from the Emerson Cutler Majestic Theatre on Stuart Street in front of Rock Bottom Restaurant & Brewery.

  The LAZ Parking Garage at 660 Washington Street, Boston, MA 02111 is also designed to accommodate accessibility needs.
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  Accessible Restrooms

  Wheelchair accessible public restrooms are available in the Lower Lobby of the Cutler Majestic Theatre. An elevator to reach this level can be found in the Main Lobby, directly to the left upon entry. Non-gendered restrooms are standard in our venues with both stalls and urinals available.
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  Assisted Listening

  Radio Frequency (RF) assistive listening systems are installed in all theatres and headsets may be used at any seat. ALDs are designed to amplify the audio feed of the performance by transmitting it directly into the consumer's ears. Headsets with induction neck loops are available for patrons who use hearing aids and cochlear implants with a “T” switch. Please check in at the Box Office to request an ALD upon arrival.
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  Elevator

  At the Emerson Cutler Majestic, all wheelchair accessible locations are located on the Orchestra level, as this historic venue does not have an elevator to serve upper floors.

  Only the Main Lobby, the Lower Lobby, and the Orchestra level are accessible by elevator in the Cutler Majestic Theatre. When you enter into the Main Lobby, the elevators can be found immediately to your left, directly next to the stairs. Wayfinding is supported by both signage as well as trained staff members present on site.
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  Info

  LISTENING DEVICES: Assistive Listening Devices (ALDs) amplify and clarify sound by cutting down or eliminating ambient noise. Radio Frequency (RF) assistive listening systems are installed in all theatres and headsets may be used at any seat. Headsets with induction neck loops are available for patrons who use hearing aids and cochlear implants with a “T” switch.

  ALDs are available at the Box Office in the lobby of the theatre free of charge at every performance. When you arrive at the theater, please present an identification card to a member of our Box Office in exchange for a device.

   

  AUDIO DESCRIPTION: Audio Described performances are offered for select projects during the season. Audio Description refers to an additional narration track intended primarily for blind or low-vision consumers of visual media (including television and film, dance, opera, and visual art). It consists of a narrator talking through the presentation, describing what is happening on the screen or stage.

  Tickets for performances with Audio Description can be purchased at the box office, over the phone, or online. Audio Description is broadcast through our listening devices (see above); you may pick one up upon arrival at the theater on the day of the show.

  TACTILE TOURS: Presented prior to certain audio described performances, tactile tours feature an in-depth discussion of a play’s visual elements with a member of each show’s creative team, a guided tour of the set and key prop and costume pieces, and an opportunity to meet the cast for an introduction to their characters and physical descriptions.

  AMERICAN SIGN LANGUAGE: American Sign Language performances are offered at select shows and events during the season. While the interpretation should be visible from all seats in the theater, we have designated seating with closer proximity to the interpreter marked as “ASL Seating Location” on the seating map. To purchase seating in the ASL section, enter Promo Code ACCESSASL on the seat selection page and choose a seat that is marked with the ASL Seating Location descriptive text – typically located on the Front Left or Right Side of the Orchestra level. This seating will provide an optimal view of the ASL interpreter.

  For performances with General Admission seating, you will choose your seating location when you arrive at the theater so there is no designated seating at the time of the booking.

  Skilled theatrical Interpreters work with a Deaf ASL Consultant to translate the production and use American Sign Language to interpret the performances on stage. The audience can see both the Interpreters and the stage action simultaneously.

  OPEN CAPTION: Open caption (OC) services are provided at select performances for patrons with slight to profound hearing loss. While the captions should be visible from most seats in the theater, we have designated seating that is most optimal for viewing both the stage and the caption board as “Open Caption Seats”. To purchase seating in the Open Caption section, enter Promo Code ACCESSOC on the seat selection page and choose a seat that is marked with the Open Caption Seat descriptive text – typically located on the Front Left or Right Side of the Orchestra level.

  During open captioned performances an electronic text display is positioned to the side of the stage, which shows what the actors are saying or singing and describes sound effects on stage.
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  Low Vision

  Accessible seating location: Orchestra Row B Center - Blind/Low Vision Access: These seats are reserved for patrons who are Blind or Low Vision who need to be close to the stage.

  A few aisle seats are reserved in the Cutler Majestic Theatre for patrons who need to be seated close to the stage. To purchase seating in this section, enter Promo Code ACCESS on the seat selection page and choose a seat that is marked with the Blind/Low Vision Access descriptive text – typically located on the Front Left or Right Side of the Orchestra level.
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  Service Animal

  Animals that are individually trained to do work or perform tasks for people with disabilities are welcome at all performances. If possible, please let us know at the time of booking so that we may ensure both you and your animal are seated comfortably.
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  Wheelchair Access

  All theaters are wheelchair accessible. Please request wheelchair accessible locations when ordering tickets if you wish to remain in your wheelchair for the performance.